Privacy Policy

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SVG

This Privacy Policy helps you understand what Personal data we collect, why we collect it, what we do with it and the choices you have, including how to access and update information.

Our policy applies to you if you use our products or services in store, over the phone, online, through our mobile applications or if you use any of our websites or interact with us on social media (our “Services”).

 

Who we are

Brand PR is a trading name of Brand PR Limited (referred to using "We", "Us", "Our" or the “Company”) is a company registered in Kenya. We pride ourselves on giving our customers simple and independent advice on which book products are right for them.

Our primary brands are [Brand PR Limited]

Your security

When you shop with us or use our services, you trust us with your data. We're a company that puts you, our customer, first, respecting you as an individual but also as a member of our community. We listen to our customers to understand your expectations and make sure these are reflected in our business decisions. We’re committed to maintaining your trust and confidence. In this Privacy Policy, we’ve provided details on when and why we collect your personal information, how we use it, the very limited conditions under which we may disclose it to others (where direct marketing is concerned only with your explicit permission) and how we keep it secure.

 

Information we collect

We collect personal information about you when you visit one of our stores, use our Websites ("Websites"), or use our web or mobile device applications ("Mobile Apps") or if you communicate with us by phone, e-mail and social media. We refer to our Websites and Mobile device Apps collectively as "Online Services".

The types of personal information we collect includes:

  • Personal details such as your name, address, date of birth, email address, phone number and other contact information, transaction information, such as the product you purchased, its price, your method of payment and your payment details which are anonymised as per PCI DSS recommended standards.
  • Information about you like your employment details, financial position and information taken from identification documents like your passport or driving licence when we review your application for insurance or loans offered by selected third parties’ partners
  • Your account information – such as dates of payments owed and received, the subscription services you use or any other information related to your account
  • The phone numbers that you call/send messages to or the phone numbers that you receive calls/messages from.
  • The date and time of the calls and messages you send or receive through our network, and your location at the time these communications take place.


When you're using our Online Services, the information we collect includes:

  • Account information, like your username, password, and other identifiers or credentials you use to access our online services or to buy our products and services, details of your shopping preferences, such as your favourite brands and products, as well as which of our stores you prefer to shop in
  • Information that you provide in your dealings with us. This includes when you register to use our online services, or when you subscribe to our services or request further services and/or information from us.
  • Details of your visits to the Website, in-store WIFI or App and the resources that you access. Examples include ads that you click, device information and location
  • IP address and cookie data

The situations when you provide personal information could include when you:

  • Purchase products at our stores or through our contact centre
  • Register or use our Online Services including mobile device applications
  • Request to receive marketing or other communications
  • Use our Wi-Fi networks or other in-store tech
  • Enter one of our competitions or when you complete one of our customer surveys
  • Submit information when you’re providing feedback
  • Use interactive features of our Online Services.